In-house average weekday ridership for October was 2,999, up by 0.44% from last year. Supplemental providers average weekday ridership was 451, up by 29.60%. Combined in-house and supplemental providers average weekday ridership was 3,449, up by 3.48%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 19,828 boardings, up 5.64% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 85.47% for October. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 86.01%. On-time performance for trips with a desired arrival time was 52.47% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 88.79% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of October, Handi-Van operated 75,717 trips including 8,293 trips that were longer than one hour in trip time. The analysis found that 72.43% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 905 or 10.91% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,381 or 16.65% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 78.03% for October, down by -1.74% from last year.
Over the month of October, reservationists answered 40,399 calls. Of those calls, 92.08% were answered within 3 minutes, and 97.48% were answered in 5 minutes.
| October FY2026 |
October FY2025 |
% Change FY 25 to 26 |
4 Month FY2026 |
4 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 96,134 | 92,459 | 3.97% | 371,081 | 351,253 | 5.64% | |
| Average Weekday Ridership | 3,449 | 3,333 | 3.48% | 3,421 | 3,265 | 4.78% | |
| Unique Riders During the Month | 5,856 | 5,751 | 1.83% | 5,756 | 5,560 | 3.53% | |
| Cost per Revenue Hour | $115.45 | $112.28 | 2.82% | $117.60 | $114.93 | 2.32% | <= $90 |
| Cost per Passenger Trip | $54.12 | $52.08 | 3.92% | $55.17 | $53.61 | 2.91% | <= $39 |
| Cost per Revenue Mile | $7.92 | $7.74 | 2.33% | $8.08 | $7.94 | 1.76% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.13 | 2.16 | -1.04% | 2.13 | 2.14 | -0.57% | >= 2.2 |
| Farebox Recovery | 2.64% | 2.93% | -0.29% | 2.88% | 3.12% | -0.24% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 75.42% | 76.70% | -1.28% | 76.92% | 77.13% | -0.21% | |
| Early Arrivals (> 10 Minutes) | 0.55% | 0.83% | -0.28% | 0.63% | 0.85% | -0.22% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.02% | 0.02% | 0.00% | 0.03% | 0.04% | -0.01% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 85.47% | 88.30% | -2.83% | 87.96% | 88.83% | -0.87% | >= 90% |
| On-Time and All Early Arrivals | 86.01% | 89.12% | -3.11% | 88.59% | 89.68% | -1.09% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 2.02% | 0.77% | 1.25% | 1.22% | 0.76% | 0.46% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 52.47% | 53.25% | -0.78% | 56.46% | 53.58% | 2.88% | > 90% |
| Comparative Trip Length Analysis | 72.43% | 72.93% | -0.50% | 73.41% | 73.59% | -0.18% | 50% |
| Excessive Trip Length | 10.91% | 9.98% | 0.93% | 9.59% | 9.52% | 0.07% | 1% |
| No Show / Late Cancellation Rate | 3.94% | 4.29% | -0.35% | 4.02% | 4.11% | -0.09% | < 5% |
| Advance Cancellation Rate | 19.92% | 19.81% | 0.11% | 20.01% | 20.03% | -0.02% | < 15% |
| Missed Trip Rate | 2.33% | 1.06% | 1.27% | 1.47% | 0.99% | 0.48% | < 0.5% |
| Complaints per 1,000 Trips | 2.31 | 2.89 | -20.07% | 2.27 | 2.40 | -5.42% | <= 1.25 |
| Calls Answered Within 5 Minutes | 97.48% | 97.72% | -0.24% | 98.88% | 99.08% | -0.20% | 99% |
| Vehicle Availability | 78.03% | 79.77% | -1.74% | 81.52% | 75.73% | 5.79% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
